Debate,

Patient
Centered
or
Patient
Centric

Patient-Centered care refers to a model of healthcare in which the patient is at the center of the decision-making process and the healthcare team works around the patient to develop a treatment plan that meets the patient’s needs and preferences.

This approach emphasizes the importance of understanding the patient’s unique circumstances, values, and preferences and involves the patient in all aspects of their care.

Patient-Centric care, on the other hand, refers to a focus on the patient’s needs and experience as the primary consideration in all aspects of healthcare.

This approach involves taking into account the patient’s perspective and ensuring that the patient’s needs are met in every aspect of the healthcare process, from appointment scheduling and communication with the healthcare team to the delivery of care and follow-up.

Both Patient-Centered and Patient-Centric care approaches aim to improve the patient’s experience and outcomes by involving the patient in their care and considering their needs and preferences.

However, Patient-Centered care tends to focus more on the decision-making process, while Patient-Centric care takes a broader view of the patient’s experience and focuses on meeting the patient’s needs and preferences in all aspects of care.

The Patient Journey

The Patient Journey refers to the experience of a patient as they navigate the healthcare system in order to receive medical care.

This journey can vary greatly depending on the specific needs of the patient and the type of care required.

Here is a general outline of the steps that may be involved in a patient journey:

  1. Recognizing the need for medical care: This can involve experiencing symptoms or receiving a diagnosis from a healthcare provider.
  2. Seeking care: This may involve making an appointment with a healthcare provider, going to an urgent care center or emergency department, or seeking care through telemedicine.
  3. Receiving care: This can involve consulting with a healthcare provider, undergoing diagnostic tests or procedures, receiving treatment, and following any prescribed care plan.
  4. Managing ongoing care: For some patients, the journey may involve ongoing care for chronic conditions or follow-up appointments. This may involve coordinating with multiple healthcare providers and managing medication regimens.


Throughout the Patient Journey, it is important for patients to have access to clear and accurate information about their care, as well as support for managing their health and navigating the healthcare system.

It is also important for patients to have a strong relationship with their healthcare providers, as this can help to ensure that they receive high-quality, coordinated care.

Patient Journey Mapping is a process of understanding and documenting the experiences and needs of patients as they navigate the healthcare system.

This process can involve collecting data from a variety of sources, including patient interviews, surveys, and observations, and then organizing and analyzing this data to identify key touch points and challenges along the patient journey.

The purpose of Patient Journey Mapping is to identify areas where the patient experience can be improved, and to develop strategies and interventions to address these areas.

By understanding the patient journey in detail, healthcare organizations can design more efficient and effective care pathways, and can identify opportunities to optimize resources and reduce waste.

There are several steps involved in Patient Journey Mapping:

  1. Define the scope and objectives of the mapping process. This may involve identifying the specific patient population or care pathway that will be focused on, as well as the specific goals of the mapping process (e.g., improving patient satisfaction, reducing costs).
  2. Collect data from patients and other stakeholders. This may involve conducting interviews, surveys, or observations of patients, as well as gathering data from healthcare providers, payers, and other stakeholders.
  3. Analyze the data. This may involve organizing the data into categories or themes, and using tools such as flow charts or diagrams to visualize the patient journey.
  4. Identify opportunities for improvement. This may involve identifying areas where the patient experience can be enhanced, or where care can be more efficiently delivered.
  5. Develop and implement interventions. This may involve designing and implementing new care pathways, introducing new technologies or processes, or providing additional resources or support to patients.
  6. Evaluate the effectiveness of the interventions. This may involve collecting additional data to measure the impact of the interventions on the patient journey and identifying areas where further improvements can be made.

 

Overall, Patient Journey Mapping can be a valuable tool for healthcare organizations to better understand the needs and experiences of their patients, and to design and deliver care that is more patient-centered and efficient.

The Patient Journey Canvas

The Patient Journey Canvas (PJC) is a visual tool used to document and understand the experiences and needs of patients as they navigate the healthcare system.

It is similar to a Patient Journey Map, but is specifically designed for the healthcare context.

The PJC typically consists of a series of boxes or blocks that represent different stages of the patient journey. These stages may include recognizing the need for medical care, seeking care, receiving care, and managing ongoing care.

Each stage is accompanied by a description of the patient’s thoughts, feelings, and actions at that point in the journey, as well as the pain points or challenges they may be experiencing.

The purpose of PJC is to provide a holistic view of the patient experience and to identify areas where the patient journey can be improved.

It can be used by healthcare organizations to design more efficient and effective care pathways, and to identify opportunities to optimize resources and reduce waste.

Our PJC can be a valuable tool for healthcare organizations to better understand the needs and experiences of their patients, and to design and deliver care that is more patient-centered and efficient.

Still want to know more about PJ!